Scheduler – Client Services

Note : This posting is not currently open. However, you are welcome to apply, because we are always interested in talented applicants.

Responsibilities:

  • Scheduling client service requests utilizing scheduling software matching unique client needs to associate skills and profiles.
  • Liaison and communicate with associates, contracting and external community agencies, clinicians and families.
  • Rotating work schedule including weekday, evenings, Saturday/Sunday and weekend overnight on call from home
  • Perform other duties as necessary

Qualifications & Experience:

  • A completed two-year community college diploma or University degree in a relevant field is an asset
  • Excellent verbal and written communication skills
  • Effective telephone etiquette with ability to resolve difficult situations and complaints
  • Ability to manage large amounts of inbound and outbound calls in a timely manner
  • Thrives in a fast-paced environment and embraces change
  • Proficiency in word processing and spreadsheet software and good keyboarding skills (50 wpm)
  • Knowledge and/or experience in working with children, youth and adults with special needs, behavioural and mental health challenges is an asset but not required
  • Excellent organizational and time management skills
  • Ability to work independently and collaboratively as part of a wider interdisciplinary team