Scheduler – Client Services

The Client Service Scheduler role is an integral part of our service delivery. It demands an energetic and organized individual, with experience in customer service and ideally with knowledge of the Social Services/Developmental Services/Health sectors. The ideal candidate will be able to work in a very fast paced environment, be able to multi-task effectively and work independently as well as part of a team.

wm+a

can offer you:

  • Employee Benefits Program
    • Dental Care
    • Disability Insurance
    • Extended Health Care
  • Deferred Profit Sharing Plan
  • Employee Assistance Program
  • On-site Parking
  • Company Events

Responsibilities:

  • Scheduling client service requests utilizing scheduling software matching unique client needs to associate skills and profiles.
  • Liaison and communicate with associates, contracting and external community agencies, clinicians and families.
  • Perform other duties as necessary
The Scheduling team works predominantly on – site (Etobicoke, ON) with situational and occasional remote work required. It is a full-time position with a rotating schedule to include weekdays (6-2, 8-4, 9-5, 11-7), evenings (3-11) and Saturday & Sundays (9-5).  In addition, the schedule may also include on-call assignment during weekday and weekend overnights.

Qualifications & Experience:

  • A completed two-year community college diploma or University degree in a relevant field is an asset
  • Excellent verbal and written communication skills
  • Effective telephone etiquette with ability to resolve difficult situations and complaints
  • Ability to manage large amounts of inbound and outbound calls in a timely manner
  • Thrives in a fast-paced environment and embraces change
  • Proficiency in word processing and spreadsheet software and good keyboarding skills (50 wpm)
  • Knowledge and/or experience in working with children, youth and adults with special needs, behavioural and mental health challenges is an asset but not required
  • Excellent organizational and time management skills
  • Ability to work independently and collaboratively as part of a wider interdisciplinary team
  • Must be fully vaccinated against COVID-19 (PPE to be provided)
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